FAQ
An FAQ page can be used to answer those repetitive questions your potential shoppers have about your products, brand or eCommerce fulfillment in a simple, straightforward way. However, it’s essential to set it up correctly to ensure it’s an asset, not a distraction.
When will my order ship?
Typically, orders placed before 12 pm EST—Monday through Friday (excluding holidays)—will ship the same day. If your order is placed after 12 pm EST on Friday, it will be processed the following Monday.
How do I track my order?
Typically, orders placed before 12 pm EST—Monday through Friday (excluding holidays)—will ship the same day. If your order is placed after 12 pm EST on Friday, it will be processed the following Monday.
What is the return policy for items purchased on our shop?
You can return all purchases up to 30 days from the date you receive them. Please keep in mind that if you’re returning a trainer or smart bike—a return shipping fee will be deducted from your refund, based on your region
Can I cancel my order?
We can’t cancel orders, but you can return an item after you’ve received it.
Do you accept backorders for items that are out of stock?
While we don’t accept backorders, we’re constantly updating our inventory. If you want to buy something that’s out of stock—we suggest you check back regularly.
